Questions people ask
Grouped by service. If your question is not here, ask us on WhatsApp.
General
How do I pay?
Mobile money or card. You pay only after you have seen your assessment and chosen a plan.
Will you ever message me first?
No. We only contact you about a case you opened on this website. If someone claiming to be ReskueDesk contacts you out of the blue, it is not us.
How do I follow my case?
After you pay, you get a private case link. Keep it. Every update appears there, and we also send them on WhatsApp.
Are you part of Meta, Google or TikTok?
No. ReskueDesk is an independent service, not affiliated with or endorsed by any platform.
Hacked or disabled account recovery
Can every account be recovered?
No, and anyone who promises that is not being honest with you. The assessment tells you how difficult your case looks. If we take on a full recovery and cannot get you back in, you get a refund minus the GHS 100 assessment.
Why not just do it myself?
You can, and the recovery guide shows you how. Repeated failed resets and appeals can trigger extra security checks and waiting periods, so getting the order right the first time matters.
Do you need my password?
Never in a form or a chat. If a recovery needs any login access, a specialist explains why, and you change your details again once you are back in.
What if I already paid someone and it failed?
Say so in the assessment. We check that nothing they did made your case harder and that they no longer have access.
Account verification
Can you guarantee a badge?
No. Each platform decides. We make sure the account meets the published criteria and that the application is complete, which is what gives it the best chance.
What is the difference between Meta Verified and the notable-account badge?
Meta Verified is a subscription from Meta that confirms your identity. The notable-account badge is separate and depends on coverage in independent news sources.
My account has a restriction. Can I still apply?
Not yet. Platforms do not verify accounts with active restrictions or strikes, so we clear those first through a recovery case.
Someone offered to sell me a badge. Is that real?
No. Badges cannot be bought from third parties, and accounts that try can lose them or be suspended.
Account monetization
Can I monetize from Ghana?
It depends on the platform and the programme. The assessment tells you what we know, and the audit confirms it before you pay for anything more.
My monetization was removed. Can you get it back?
Sometimes. Reinstatement starts with the reason on record, and the appeal has to answer it directly. We tell you if it looks unlikely.
Can you help me get to the subscriber or view threshold?
We do not buy audiences, and doing so puts monetization at risk. The audit points out what is holding growth back.
Do I need a bank account?
Most programmes pay to a bank account or PayPal. The assessment tells you what your platform needs.
Page and channel ownership transfer
Can you transfer my personal Instagram or Facebook profile to someone else?
No. Personal accounts belong to the person who made them, and we do not move them between people.
The person who has our page will not hand it over. Can you help?
If they will not confirm, it is not a transfer. If your business has lost admin access, that is a recovery case, and we can help with that.
Why does the other party need to confirm?
So that nobody can use us to take a page that is not theirs. Both owners confirm their identity before any work starts.
Do you buy or sell pages?
No. We never list, broker, buy or sell accounts.