Draft, to be reviewed by a lawyer

Refund policy

Draft prepared October 2026. Not yet in force.

The short version

If we cannot deliver what your plan includes, you get your money back as set out below. Where a platform makes the final decision, such as approving verification or monetization, the plan pays for our work, not for the platform’s decision.

Account recovery

• We recover it for you and Priority recovery: if we take on the case and cannot get you back in, you get a refund of everything except the GHS 100 assessment.
• Recovery guide: once the written plan has been sent, it is not refundable. If we cannot send it, you get a full refund.

Verification, monetization and transfers

• If we cannot confirm that the account is yours, or for a transfer the other party does not confirm, you get a full refund of any work not yet started.
• If we cannot deliver an item your plan includes, such as submitting an application, you get a refund for that part.
• A platform turning down an application is not on its own a reason for a refund, because the platform decides. Application assistance includes one re-application.

Ownership checks

If you cannot show the account is yours, we stop. You get a refund minus the cost of the work already done, which we tell you in writing.

How refunds are paid

To the same mobile money number or card you paid with, within 7 working days of being agreed. To be confirmed with the payment provider.

Asking for a refund

Message us on WhatsApp or email reskuedesk@gmail.com with your case reference.